CiceroUIWndFrame: hh.exe

[Jan Schmitz]

Hi everybody,

on XPSP2 I'm currently not able to show .chm-files. All I get is an
Access-Violation in hh.exe. I tried to solve this with an installation of
IE7 in the hope that it also updates the html-help-system, but that doesn't
work.
I also tried to reregister the COM-Dlls with this batch, but this also
doesn't help.

##
regsvr32 ole32.dll
regsvr32 hhctrl.ocx
regsvr32 itss.dll
regsvr32 msxml3.dll
regsvr32 jscript.dll
helpctr.exe -regserver
##

The current versions of the help-compontents are the following:

hh.exe 5.02.3790.2453
hhctrl.ocx 5.02.3790.2847
itircl.dll 5.02.3790.2453
itss.dll 5.02.3790.2453

Has anyone an idea what's going wrong here?

Thanks a lot..

Greetings,

Jan Schmitz

[Ulrich Kulle [MVP]]

Hello Jan,

some thoughts (step by step):

(1) delete your Internet Explorer cache

(2) Delete or rename the file hh.dat, which you should find in this hidden
subdirectory:
\Documents and Settings\%username%\Applicatio­­­n Data\Microsoft\HTML Help
The hh.dat file stores user-specific information on all the HTML Help files
on your system (favourite topics, changes that you've made to the size and
position of a help window, etc.), and can cause the files to misbehave if it
has somehow been corrupted. Windows will create a new version of hh.dat when
you next open any .chm file.

(3) try Rob Chandler's "MJ's Diagnostics ". See:
http://helpware.net/downloads/#MJs

What's about the "/u" option?
Unregister and then re-register the HTML Help ActiveX control. To do this,
open a Command Prompt window and enter the following two commands:
regsvr32 /u %windir%\system32\hhctrl.ocx
regsvr32 %windir%\system32\hhctrl.ocx
--
Best regards
Ulrich Kulle
Microsoft MVP - Help
***********************************
http://www.help-info.de
***********************************

Post by Jan Schmitz
Hi everybody,
on XPSP2 I'm currently not able to show .chm-files. All I get is an
Access-Violation in hh.exe. I tried to solve this with an installation of
IE7 in the hope that it also updates the html-help-system, but that
doesn't work.
I also tried to reregister the COM-Dlls with this batch, but this also
doesn't help.
##
regsvr32 ole32.dll
regsvr32 hhctrl.ocx
regsvr32 itss.dll
regsvr32 msxml3.dll
regsvr32 jscript.dll
helpctr.exe -regserver
##
hh.exe 5.02.3790.2453
hhctrl.ocx 5.02.3790.2847
itircl.dll 5.02.3790.2453
itss.dll 5.02.3790.2453
Has anyone an idea what's going wrong here?
Thanks a lot..
Greetings,
Jan Schmitz

[Jan Schmitz]

Post by Ulrich Kulle [MVP]
Hello Jan,
http://helpware.net/downloads/#MJs

Hi Ulrich,

thanks for this Hint.. MJ's Diagnostics does the job...
Now everything is working fine.

Greetings,

Jan